Effective Date: April 2026
At GHKSKIN, we stand behind the quality of our products. If you're not completely satisfied with your purchase, we're here to help.
We offer a full 30-day money-back guarantee on all orders. If you are not happy with your results for any reason, simply contact us within 30 days of receiving your order and we will issue a complete refund — no questions asked.
To initiate a refund, please email us at hello@ghkskin.com with your order number and the email address used at checkout. Our team will respond within 1–2 business days and process your refund promptly.
Once your refund has been approved, it will be processed to your original payment method. Please allow 5–10 business days for the refund to appear on your statement, depending on your bank or payment provider.
If your order arrives damaged, defective, or incorrect, please contact us at hello@ghkskin.com within 7 days of delivery. Include your order number and a photo of the issue, and we will arrange a replacement or full refund at no additional cost to you.
We offer free shipping on all orders. In the event of a refund, no shipping charges will be deducted.
If you have not received your refund after 10 business days, please check with your bank or payment provider first, as processing times may vary. If you still need assistance, contact us at hello@ghkskin.com and we will look into it for you.
If you have any questions about our refund policy, please reach out to us at hello@ghkskin.com.
<h2>30-Day Money-Back Guarantee</h2>
<p>We offer a full 30-day money-back guarantee on all orders. If you are not happy with your results for any reason, simply contact us within 30 days of receiving your order and we will issue a complete refund — no questions asked.</p>
<h2>How to Request a Refund</h2>
<p>To initiate a refund, please email us at <a href="mailto:help@ghkskin.com">help@ghkskin.com</a> with your order number and the email address used at checkout. Our team will respond within 1–2 business days and process your refund promptly.</p>
<h2>Refund Processing</h2>
<p>Once your refund has been approved, it will be processed to your original payment method. Please allow 5–10 business days for the refund to appear on your statement, depending on your bank or payment provider.</p>
<h2>Damaged or Incorrect Items</h2>
<p>If your order arrives damaged, defective, or incorrect, please contact us at <a href="mailto:help@ghkskin.com">help@ghkskin.com</a> within 7 days of delivery. Include your order number and a photo of the issue, and we will arrange a replacement or full refund at no additional cost to you.</p>
<h2>Shipping Costs</h2>
<p>We offer free shipping on all orders. In the event of a refund, no shipping charges will be deducted.</p>
<h2>Late or Missing Refunds</h2>
<p>If you have not received your refund after 10 business days, please check with your bank or payment provider first, as processing times may vary. If you still need assistance, contact us at <a href="mailto:help@ghkskin.com">help@ghkskin.com</a> and we will look into it for you.</p>
<h2>Contact Us</h2>
<p>If you have any questions about our refund policy, please reach out to us at <a href="mailto:help@ghkskin.com">help@ghkskin.com</a>.</p>